Terms and Conditions
Welcome to LumoBags! By using our website and placing an order, you agree to the following terms and conditions.
General Information
- LumoBags sells smart, customizable bags featuring a display on the back.
- We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page.
Orders and Payments
- All orders placed on the website are subject to acceptance and availability.
- We accept payment through Shopify’s secure payment gateway, including credit cards and PayPal.
- You are responsible for ensuring the accuracy of the information provided during checkout, including billing and shipping details.
Return and Refund Policy
We do not accept returns unless the product is defective or damaged upon arrival. If your item is defective, please contact us within 7 days of receiving your order, and we will offer a full refund or exchange.
- Non-defective items are not eligible for return. Please choose carefully.
- Refunds will only be issued for defective items or mistakes on our part. If a refund is approved, the amount will be credited to your original payment method.
Product Customization
Custom orders are non-refundable once the product has been personalized and shipped, unless the product is defective.
Shipping and Delivery
- Shipping times vary, but most orders are delivered within 7-14 business days.
- We are not responsible for any shipping delays or issues caused by the shipping carrier.
- Customers are responsible for providing accurate shipping information at checkout. If an order is delayed or lost due to an incorrect address, we will not be liable for the cost or replacement.
Limitation of Liability
LumoBags will not be liable for any damages, including indirect, incidental, or consequential damages arising from the use of our products or website, even if advised of the possibility of such damages.