Privacy Policy
At LumoBags, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase from our store.
Information We Collect
When you place an order, subscribe to our newsletter, or interact with our website, we collect personal information, such as:
- Name
- Email address
- Shipping and billing addresses
- Payment details (handled securely by Shopify's payment system)
- Purchase history
We may also collect non-personal data such as IP addresses and browsing behavior through cookies and analytics tools.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order updates and shipping notifications
- Provide customer service
- Improve our website and services
- Send marketing emails (only if you have opted in)
Data Protection
We take your privacy seriously and use industry-standard encryption and security measures to protect your personal information. Your payment details are processed securely through Shopify’s payment gateway, which complies with PCI standards.
Email Subscriptions
If you choose to subscribe to our newsletter, you will receive updates on new products, promotions, and offers. You can unsubscribe at any time by clicking the "unsubscribe" link in the email.
Sharing of Data
We do not share, sell, or rent your personal information to third parties, except as necessary to fulfill your order (such as shipping companies) or as required by law.
Accuracy of Information
Customers are responsible for providing accurate and up-to-date information when making a purchase, including shipping addresses. We are not responsible for any delays or issues caused by incorrect information provided by customers.